Regular Member Shamu23 Posted October 6, 2010 Regular Member Share Posted October 6, 2010 I was trying to fix something in my tank a few minutes ago, and while my arm was in the water, every time i touched the plastic rim on the tank I would get this sharp pain like it was cutting me, I couldnt figure out why, then the tank started shocking me not just on the rim, so I figured out that there was some kind of electric current. i unplugged everything and then plugged it all back in one by one until it shocked me again, and it turns out to be my submariner underwater UV sterilizer. the thing is practically brand new! i've only had it for 3 months or so. I left it plugged in for now since its not harming the fish and put a sign on the tank telling people not to touch it lol. the question is, should I replace the whole thing? is there a way to fix it, or should i just exchange it for a new one? 0 Quote Link to comment Share on other sites More sharing options...
Regular Member Sakura Posted October 6, 2010 Regular Member Share Posted October 6, 2010 I think you should turn it off right now even though it doesn't seem to be harming the fish so far. It might not be harming them now, but it could get worse and zap them all... Then I'd call customer service from wherever you bought it and tell them about the problem. Since it's only a few months old, it seems like they should replace it. 0 Quote Link to comment Share on other sites More sharing options...
Regular Member Captain Findus Goldfish Posted October 6, 2010 Regular Member Share Posted October 6, 2010 wow that is scary! 0 Quote Link to comment Share on other sites More sharing options...
Regular Member Shamu23 Posted October 6, 2010 Author Regular Member Share Posted October 6, 2010 (edited) ok sounds good, i'll unplug it later tonight i just put in a new fish so i'd like to keep it on just a little longer just incase , and i'll go ahead and email or call the customer service. ok i guess i will email them since their customer service is about to close Edited October 6, 2010 by Shamu23 0 Quote Link to comment Share on other sites More sharing options...
Regular Member Sakura Posted October 6, 2010 Regular Member Share Posted October 6, 2010 I hope they replace it for you! That is scary stuff 0 Quote Link to comment Share on other sites More sharing options...
Regular Member ashlee18 Posted October 6, 2010 Regular Member Share Posted October 6, 2010 Wow...I was just considering getting the same UV sterilizer. 0 Quote Link to comment Share on other sites More sharing options...
Regular Member Shamu23 Posted October 6, 2010 Author Regular Member Share Posted October 6, 2010 Wow...I was just considering getting the same UV sterilizer. u should still go ahead and get it, i love mine it works well, obviously not all of them always work perfect, that can happen with any product, before this happened it worked great 0 Quote Link to comment Share on other sites More sharing options...
Regular Member seheap Posted October 7, 2010 Regular Member Share Posted October 7, 2010 A lot of times companies will replace defective equipment with no hassle and not even a shipping charge! Let us know how it turns out. 0 Quote Link to comment Share on other sites More sharing options...
Regular Member Cynders Posted October 7, 2010 Regular Member Share Posted October 7, 2010 That's really scary! I'm glad you're ok and didn't get a bad shock from that Hope they replace it for you. Good luck. 0 Quote Link to comment Share on other sites More sharing options...
Admin koko Posted October 10, 2010 Admin Share Posted October 10, 2010 Wow same thing happened to me years ago with a heater in my Tropical tank..... I hope they replace it, 0 Quote Link to comment Share on other sites More sharing options...
Regular Member amynmitchell Posted October 10, 2010 Regular Member Share Posted October 10, 2010 I have read that this can happen with these sterlizers. If you put a ring of sealant around the connections it is supposed to help. But call the company first and let us know what happens. I've been thinking about one of these as well. 0 Quote Link to comment Share on other sites More sharing options...
Regular Member Shamu23 Posted October 18, 2010 Author Regular Member Share Posted October 18, 2010 they still havent replied to my email so I guess I will give them a call this week, hopefully they'll replace it 0 Quote Link to comment Share on other sites More sharing options...
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