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lizz87

Pets At Home... Terrible!

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I had a look in Pets at Home in Newark, Nottinghamshire today. I've never bought from there cos I usually get everything from my local, independent pet shop when I'm down south at uni. But I sometimes go in to look at the fish and other animals, because they always SEEM to be well cared for. The small furries all look fine, but I had a nose at the goldfish today and although the tanks have beautiful displays, they ALL had heavy infestations of white spot!! I have seen fish that look a bit ill in pet shops before, but I have never before seen such obvious disease. And you can bet that the average person wanting a goldfish would just think they were "pretty white spotted markings" or something. There was about 4 tanks of fancy goldfish, and every single one was covered in these white spots. I wanted to tell them "by the way, all your fish are diseased" but I figured they probably know and are just not bothering because they know most people who buy goldfish don't know anything about them.

I think I will go on there website and inform them of the poor quality at this store. I don't think I could work there seeing all the disease going unnoticed. There was actually one fish in there that looked like it was about to die. It was so sad because there was some beautiful quality fish... all dying.

Has anyone else been to a pets at home and what was the quality like for you?

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Ich is pretty common at my Pets at Home, and to be honest in most chain stores, that's why it's so important to treat for it in QT even if you can't see it. I got Rusty from there and I had ich 2 weeks later, went back to the store and they all had it though they hadn't when I bought her, and I've seen a few other illnesses like hole-in-the-head and fungus. I don't shop there anymore for fish stuff after getting peeved off by the tank prices, I get things online or from other stores. We get our hamster stuff bedding from there (though we go to a local place for food) and we get free snails from their plant tanks for our puffer, but we don't buy fish there anymore. Have you tried looking for a local Maidenhead Aquatics? The one in Guildford and the one in Woking both have great quality fish. Mariko and Red are from the Guildford branch and I even saw panda moors at the Woking one once! I must admit the Stokesley one is not great for goldies, though they have a reasonable marine section, but you can't win every time.

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most PAH stores dont have experienced fishkeepers which is sad. Fortunately the one near me has an experienced fishkeeper working there as i know him personally.

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the one near my house (it is the fish section of Home Depot equivalent) has this 50-60 year old man with a fat mustache working there who is soooo sweet and knowledgeable!!! apparently his wife has had goldies for 30+years so they are like 'part of the family'. he really is very kind and you can always call him if you need meds to be ordered or even advice. Unfortunately I do not buy my goldies there because they have only a very limited selection of fancies as they are not allowed to sell 'modified fish' (bubble eyes, telescopes, orandas etc) - they only ever have the normal fancy goldie but very small ones.

he was actually on vacation this month and I noticed the pond fish section goldies all getting ich - then he came back and VOILA - they all got cured... :whatjust:

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Thats brilliant! It all seems to go down to who works there and whether they actually care about fish. There was a gorgeous red and white oranda, that I would have bought if I had a bigger tank (and he was healthy) but he was covered in ich and its so sad to think that it will probably die.

I have yet to come across a pet store that has staff that know anything about fish, I have been given bad advice loads of times (but I obviously ignore it cos I know better) but I know many people who believe they know what they are talking about- because you would expect them to. I was once told, when I got my water tested, that in order for my tank to cycle I had to not change the water AT ALL for 6 weeks, and when I looked at the results I saw that my nitrites were through the roof (I wasn't cycled yet) so imagine if I'd believe them.

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My local petsathome in Corby, Northamptonshire, is mostly always full of healthy fish, they always quarentine and seperate fish if they are ill, and keep them offsale. I have a few friends that work there so i guess it's easier cause they tell me a lot of the things that go on, and they've been quite helpful at providing small doses of meds for me that i couldn't afford. I think they tend to get a brief overview of what to do/knowledge about fish as it's a chain store etc, it's up to them as an employee to research and learn to be good at their job.

They usually treat all fish on arrival with King British Pro-Med, which is like an all round med they ship in.

I've seen a few tanks with a dead fish in after deliveries but they're usually pretty quick at removing them.

I go there for most of my products and things cause i ask for gift vouchers(for birthday and xmas- lame i know!).

Corby's quite a tough area to get fishy things though, (there's one breeder shop that i visit sometimes that's great, been running for over 30 years), and one aquatic warehouse, but i think petsathome is easiest for a lot of people.

I guess each one is run differently, i've heard a few horror stories but our ones pretty well run.

:)

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Ive had all my fish from PAH

My 1st 2 fish were from Coventry, and they both died, the standard there was poor though, as nearly every "fancy" goldie tank had 1 or more dead fish in, and many were bottom sitting.

My last 4 fish were from Nuneaton and there fish seemed better, ive had mine now for 1 month with no problems and the fish themselves in store seemed healthy enough, no signs of dead fish at all. Although the 1st fish i had from thier died form a bacterial infection 1 week after i had him, film falling of him!

I just hope my 3 fishies i have ATM last . . .

The trouble is though, the person who got my last 3 fish from Nuneaton looked quite shabby and had a cut on his arm, i was just like "ugh please try not to put your arm in the tank" he wasnt all confident at netting them in the bag either. . .

ATM i want to get work experienced there though so i can work with animals and do retail at the same time but im too young (i have to be 18) and im just like, well if a shabby guy with a huge cut on his arm can net fish while nealry ripping the other fishies fins off then why cant a experienced goldfish keeper and owner like myslef do it?

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i bought my little tank from pets at home, but i defo wouldnt buy any fish from there, the water in their tanks dont look pristine and sometimes theres dead fish in the water, i go to maiden head aquatics at the local garden centre, theyre tanks are crystal clear and the fish look very healthy.

when i spoke to an employee at pets at home about cycling, he said i was the first personhe had served who had ever mentioned it.

so i ust take my business elsewhere.

plus i cant bear to look at the tanks there anymore, i get upset.

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Don't judge all Pets at Home stores by one, I've been very impressed by Stokesley and the Metrocentre estate one in Newcastle, Chester my big blue oranda is from there as is my new red ryukin, my chocolate oranda Rusty is from the Teesside branch which I wasn't as impressed with. Each store is dependant on the manager there, and they all have different emphases, some might be more leaning towards the small animals than the fish, whereas others will specialise in fish.

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I'm a bit 50/50 with my local one.

The tanks and fish arent really that bad and they close off tanks that have sick fish in and treat them.

I went in for some Neon Tetras onceand the tank was closed off just because the other breed of Tetras they came in with were unwell,so they were just making sure to speak.

All bar my Blue Ranchu came from P@H and Iv had no trouble (touch wood)

BUT could be A LOT more knowledgeable about the fish and tanks though.

I was in there the other day and herd one of the assistants advising a customer that they only need to have their Tropical tank set up for 3 DAYS!!! b4 adding fish.

ANY experienced fish keeper, especially Tropical would know that for optimal conditions you add at least a 0 behind that 3 for a proper cycle, you cant even call 3 days a cycle even with added "treatment"

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All fish , Trops and Coldwater, at my Local Pets at Home were shut off from sale today as they had been a big delivery in that morning. :)

Edited by Oranda Lou

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That's one of their practices I do like, they leave the lights off and don't sell the fish on the day they arrive :)

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i must say in my local area our Pets at Home have really up'ed the care for all there fish not just goldies,

so much so my most recent fish came from them and so far i'm not seeing anything wrong with him atm.

i would'nt of dreamed buying fish from them in the past, but they seem to have a higher grade of fish than the loacal fs for the time been.

saying that they prob got fed up with me going in and moaning about how shameful a state their fish were in and, then me telling people about the local

fs and sending people there instead lol would be nice to think i helped up their game abit XP.

Edited by Wizz

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Surprisingly at my local Pets at Home the fish seem rather healthy :s however looks like the manager is pretty strict about his staff, with 4 different visits came 4 different fish workers. however its been the same 1 now for around 6 months and the fish look very happy indeed :)

Usually though I get most of my supplies from a local place called 'Glovers' I know the owners daughter haha

Edited by JoeyM

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PAH are pretty bad- last time i went in there for a look at decorations, I couldnt help but look at the baby fish. They had Ich,fin rot, something that looked like parasites, and were stressed. I am currently on a mission to find a local shop that sells good fish.

Also, at seapets (I was browsing for tanks as I am getting a new one soon), the larger black moors were kept with largish celestials, they all looked healthy, but the younger black moors were stressed, had finrot and parasties. I was appauled.

Billy is a Pets at home fish, and i dont know about you guys but at my local pets at home, I think they market their fantails as orandas, as Billy has not shown any sign of a wen, and he is about 2 years old.

:wall chain stores will never learn...

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PAH are pretty bad- last time i went in there for a look at decorations, I couldnt help but look at the baby fish. They had Ich,fin rot, something that looked like parasites, and were stressed. I am currently on a mission to find a local shop that sells good fish.

Also, at seapets (I was browsing for tanks as I am getting a new one soon), the larger black moors were kept with largish celestials, they all looked healthy, but the younger black moors were stressed, had finrot and parasties. I was appauled.

Billy is a Pets at home fish, and i dont know about you guys but at my local pets at home, I think they market their fantails as orandas, as Billy has not shown any sign of a wen, and he is about 2 years old.

:wall chain stores will never learn...

Yup both my local P@H stores sell Fantails as Orandas :(

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I remember the local PAH being pretty terrible, though I dont even go into chain stores anymore, its just too depressing :[

I would say try to find a good local independent retailer, the quality of stock and care in LFS is way higher than those big corporate chains :(

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I've noticed lately the rules are a lot more strict there now, you can only buy a certain number of fish at a time, you need to state your tank size and if it has a filter and plants first. They can also refuse you if the fish you have are much bigger than the ones your buying.

I've seen lots of parents with their kids being turned away and told to establish a tank first them come back later for the fish.

Today I saw a sales girl trying her best to stop a woman getting a large number of comets for her 200 liter tank, she sold her 4 and said she should stick with that. I was also told that any dying fish in the tanks (and to be fair there wasn't many at all) could not be removed as they can not get rid of them until they are dead, they can't euthanise their animals. Any tanks with outbreaks are quarantined and treated and they never seem in any hurry to get them sold off.

They are definitely getting better. Course there are bad parts too, I went in for a peralscale and the guy gave me a fantail. My fault for not checking (my hands were full and I had an excited dog with me). I didn't bother going back in to swap him because I see that kind of thing as fate :clapping:

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