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Sold sick fish- help

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I have bought 3 goldfish (2 comets and 1 shubunkin) about 10 days ago at a local fish store "pets at home". I discovered about 5 days after getting them that they all had white spot and were very sick. After a few days of treating the fish with white spot treatment I went back to pets at home to get advice to help with treating the fish.


After walking in I found that all their fish are sick and are under treatment(not allowed to be sold as well).


I spoke to a member of staff who did not care nor have time to help.


I was just wondering are we entitled to anything back as I have spent a lot of money on changing tanks and treating the fish (getting test strips and ammonia neutraliser etc)


Any help would be greatly appreciated as I really didn't have the money to do this as I am already trying to save for a bigger tank but I had to settle for a medium sized tank to treat the goldfish.



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Hello, sorry about your fish. I think the post should be in the disease and diagnosis section of the forum. As for white spot aka Ick there's lots of thing you can do about it, but I'll let one of the disease experts reply on it. Please fill out the form too, so they can reply informatively.

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Hope your Goldfish feel better.

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Hi, could you please fill out this form:
As for the Ich, I'd slowly raise your temp to around 82f, and add salt up to 0.3%. Add enough salt for 0.1% every 12 hours. (0.1% is 1 gram per litre of water) Keep this up for at least 2 weeks after the last spot is gone.

  • Test Results for the Following:
    • * Ammonia Level(Tank)
    • * Nitrite Level(Tank)
    • * Nitrate level(Tank)
    • * Ammonia Level(Tap)
    • * Nitrite Level(Tap)
    • * Nitrate level(Tap)
    • * Ph Level, Tank (If possible, KH, GH and chloramines)
    • * Ph Level, Tap (If possible, KH, GH and chloramines)
    • Other Required Info:
      • * Brand of test-kit used and whether strips or drops?
      • * Water temperature?
      • * Tank size (how many gals.) and how long has it been running?
      • * What is the name and "size of the filter"(s)?
      • * How often do you change the water and how much?




  • * How many days ago was the last water change and how much did you change?
  • * How many fish in the tank and their size?
  • * What kind of water additives or conditioners?
  • * What do you feed your fish and how often?
  • * Any new fish added to the tank?
  • * Any medications added to the tank?
  • * List entire medication/treatment history for fish and tank.Please include salt, Prazi, PP, etc and the approximate time and duration of treatment.
  • * Any unusual findings on the fish such as "grains of salt," bloody streaks, frayed fins or fungus?
  • * Any unusual behavior like staying at the bottom, not eating, etc.?




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